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Industry: Dairy Products
After acquiring H.J. Heinz’ infant formula milk business in Kendal, entrepreneur Ross McMahon had just six months to select, install, and go live with a new ERP system. Given CSB-System’s proven expertise with other baby milk and dairy clients and their capacity to rapidly implement software and interfaced hardware devices, their selection was a clear decision.
Ready to go live in six months
Heinz granted ongoing use of their legacy system for a six-month period of grace - after which Kendal Nutricare was required to have an alternative in place. The operational team at Kendal shortlisted CSB because of their experience with similar installations.
Kendal had three key requirements: the software supplier should have experience in milk processing, offer a fully integrated system to encompass all processes, and last but not least, be ready to go live within six months!
CSB ERP from start to finish
CSB installed a comprehensive end-to-end ERP system to manage and control the entire business operation; from the procurement and delivery of raw materials through production processing and warehousing to sales and financial accounting. The implementation started in October 2015 and went live in December 2015! This remarkably swift deployment was facilitated by a dedicated team of CSB consultants with experience from similar contracts within the food industry.
The entire business process is now integrated within one seamless system, simplifying maintenance, updates, and data integrity. Previously, the legacy system’s complexity often necessitated the involvement of third-party consultants for updates, modifications, and system administration. Currently, the CSB system is managed by one key user, supported by the CSB Hotline and CSB consultants.
Provenance and traceability
Provenance, reputation, and trust are essential in the infant formula industry. The recent closure by the FDA of a major plant in the US, due to safety concerns, illustrates the point and was an opportunity for Kendal. With the systems already in place, they quickly gained FDA approval to help fill the gap and thus enter the US market at short notice.
Building a trustworthy reputation and maintaining accreditations such as BRC and ISO requires rigorous systems that monitor, control, and record processing operations and provide transparent evidence of product safety and traceability. With CSB Industry ERP, traceability is an outcome of integrated ergonomic processes. Materials are labelled with barcodes, scanned, and thus tracked in real-time at each process stage, weighing station or stock movement.
Instantly retrievable traceability is only one outcome. In addition, Kendal benefits from tighter stock control, enhanced supply chain transparency, and better financial oversight. Critical management information is readily accessible, and traceability is assured.
Quality control
In best-practice quality control systems, product safety and quality are assured through well-structured processes based on HACCP principles, where hazards are identified and eliminated or reduced and controlled.
As the CSB Quality Management module is integrated into the system, checks can be triggered at the defined critical process steps, and further processing can be restricted in the system until corrective action is taken or an authorised manager releases the product. All test results are systematically recorded, enabling ongoing monitoring, trending, and easy retrieval when necessary. Quality is assured.
